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Business Systems Support Specialist

30+ days ago 2026/05/22
Other Business Support Services
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Job description

PURPOSE:

We are looking for Business Systems Support Specialist to enhance the client Global IT Team with a presence in Sharjah for the UAE business, focusing on providing day-to-day support to staff. Will also be working with the IT Team to implement enhancements and systems across the group with primary focus on HubSpot, used for Sales, Marketing and other CRM functions. Other packages will be primarily Sales, Finance and Marketing oriented.

RESPONSIBILITIES:

ØSupport key systems for Sharjah based staff, including but not limited to Business Central, Xero, HubSpot, WordPress (website), SharePoint, Azure\365, and Reporting namely utilizing SQL and PowerBI.


ØWork with key stakeholders to translate their business requirements and requests into actionable IT technical specifications


ØMaintain support and job boards, including ticket and project task management.


ØWork with the wider IT Team to deliver IT Software Changes that meet customer and quality expectations


ØGenerate and manage user, group, application, and email accounts in Hybrid AD/ Entra ID environment


ØFollow client’s IT Change Management and Testing procedures to minimize the risk of key business system outages


ØWork with the IT Team to ensure steady and stable performance of our IT services


ØTrain and support our users on the main business systems


ØProviding feedback and helping the IT Team build by recommending improvement plans/ actions


ØAssist with managing deployment of business systems to FZE staff as well as remote staff and offices


ØWork with the IT Team on client technology projects and enhancements such as HubSpot, Business Central, and Payroll


ØProfessionally work as part of a global team, reporting to a remote manager while working on local and global requests


ØMaintains safe and clean working environment by enforcing procedures, rules, and regulations


ØSupport office administration and business operations, as required



RequirementsEducation/ Experience:

ØDegree in IT related disciplines and 5 years’ experience providing IT in Professional Services, Managed Service Provider (IT) or Manufacturing organization


ØExperience supporting and\or enhancing CRMs (HubSpot), ERPs (Dynamics\Business Central) or other line of business systems


ØExperience in business analytics, notably with SQL and Power BI


ØExperience supporting Finance and Payroll systems (Xero)


ØExperience providing front line support in Microsoft Office\Azure, Server, Desktop and Networking systems in small\medium business environments


Skills:

  ØEssential skills: Microsoft Azure, Microsoft 365, SQL\PowerBI, communication skills (spoken and written) with all levels of people, critical thinking, creativity, listening, problem solving and high level of autonomy to process and document workloads

    ØDesirable experience: HubSpot, Business Central\Dynamics, Xero Website Development (Wordpress), Google Analytics, technical configuration of email campaigns (MailChimp)


    ØLanguages: English (Fluent, both spoken and written), French (desirable)



This job post has been translated by AI and may contain minor differences or errors.
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