Job Overview:
The Collection Officer is responsible for managing overdue accounts, contacting customers, and ensuring timely payment. This role involves negotiating payment plans, maintaining customer relationships, and ensuring compliance with debt collection laws and company policies.
Key Responsibilities:
· Contact customers via phone, email, or written communication to collect overdue payments.
· Negotiate payment terms and develop suitable repayment plans based on customer financial situations.
· Maintain accurate records of customer interactions, payment arrangements, and collection progress.
· Ensure compliance with all debt collection laws and regulations, also the company procedures.
· Prepare and submit regular reports on collection activities and account status.
· Provide excellent customer service, addressing inquiries, resolving disputes, and maintaining professional relationships.
· Work toward meeting individual and team collection targets.
Qualifications:
· 2 – 4 years of UAE experience in B2B collections, debt recovery or a similar role.
· Strong negotiation and writing skills with the ability to handle challenging situations with tact and diplomacy.
· Excellent communication and interpersonal skills.
· Knowledge of debt collection laws and best practices.
· Ability to work independently and as part of a team in a fast-paced environment.
· Proficiency in Microsoft Office and CRM/collection systems.
· Educational Qualification – Bachelor’s degree
· Immediate joiners are preferred
Only candidates with relevant experience will be considered.