Merchant Decision Specialist

iyzico
iyzico was founded in 2013 to provide online payment services and artificial intelligence-based payment technologies to businesses of various sizes in the world of e-commerce. By making the complex payment processes simple through its easy and secure platform, iyzico had achieved significant successes through supporting thousands of businesses in digitalization and was acquired by the global payment systems giant PayU in 2019. With such a robust structure, iyzico is operating on the principle of democratizing financial services and making them accessible for everyone alongside the services it provides to businesses.
Through iyzico Buyer Protection, consumers’ concerns regarding shopping online are resolved and better experiences are enabled. Control is handed back to the consumers by 24/7 live support through the iyzico mobile app and convenience in cancellation/returns processes. To this date, more than 2 million consumers shopped online under the security provided by iyzico Buyer Protection and this number is increasing daily. Via pay with iyzico, which is a blended payment solution, millions of consumers who do not use banking can safely shop online under the belt of iyzico Buyer Protection.
iyzico continues to simplify online shopping for both consumers and sellers by the simple, accessible, and innovative technologies it developed.

Responsibilities

• Work cross-functionally with stakeholders including product, operations, engineering and sales to coordinate a seamless merchant onboarding experience 
• Performing know your customer, anti-money laundering and risk checks on merchant accounts 
• Work closely with fraud and AML departments in order to maintain merchants’ profile in accordance with the company’s standards 
• Assist with new merchant onboarding including answering questions from internal and external contacts
• Identify, own and implement process improvements so our service to our merchants is continuously being improved
• Monitor existing applications through lifecycle to ensure successful boarding of new merchants 
• Work in coordination with banks and commercial institutions

Qualifications

• Relevant business experience, including client facing roles 
• Strong understanding of best practice KPIs for measuring customer support success 
• Up-to-date knowledge of of industry methods and techniques
• Good understanding of e-commerce/card payments is essential, industry experienced is preferred
• Can be flexible to work weekends, holidays and/or extended hours as needed
• Ability to work independently and in a team

What We Offer

• A culture of continuous development: conferences, in-house events to stay up-to-date on current trends and technology. (Everyone’s encouraged to get on the stage and share expertise with teammates and the community)
• Online Training Platform (Free access to Udemy, Harvard ManageMentor, Getabstract, etc.
• Freedom under responsibility is our common mindset. That’s how we designed our flexible working model called iyzico Homequarters. Our headquarter is in Altunizade
• An iyzicoMate is assigned to help you with anything you may need on your onboarding
• A detailed orientation program designed for you to fully grasp the iyzico culture
• Meal & Internet Allowance
• Transportation Allowance
• A gift voucher to meet tech needs and ergonomic workspace at home
• Employee support program: free psychological counseling, legal advice, financial advice etc.
• Private health insurance
• Macbook
• 1 day birthday leave