Customer Service Representative - Remote

Customer Service and Sales - We are seeking a detail-oriented Sales and Operations Coordinator to enhance our team. This role is not just about customer service; it is the essential link between strategic sales closures and precise operational execution. Responsibilities include operational coordination: daily tracking of requests through the system and direct communication with shipping companies. Financial oversight: managing unapproved discounts, sending payment links, and correcting invoices. High-value sales: managing and closing sales for high-invoice clients (ranging from 200 Riyals to 2,000 Riyals and more). Adherence to standards: executing tasks accurately according to the "Approved Work Guide" and internal templates. - Basic requirements: Experience: 3 to 5 years of proven experience in sales operations, e-commerce coordination, or any similar hybrid role. Professional background: Previous experience in the retail or fashion sector is preferred (specifically in detailing or special requests departments). Full-time availability: Must not be associated with any other job or freelance work. Working hours: 8 hours + 1 hour break totaling 9 hours. Flexibility: readiness to be available during peak evening hours as per work requirements. - Financial benefits: Tiered commission system: incentivizing sales commission starting from 1% and reaching up to 4% based on the volume of achieved sales. Fixed salary + attractive commissions. Continuous training and development. Motivating work environment with opportunities for career growth.