What You’ll Do:
• Lead a team of customer service representatives, overseeing daily operations
• Ensure timely, professional communication with clients on deliveries, disruptions, and inquiries
• Resolve escalated issues, prioritizing customer satisfaction
• Monitor service KPIs (SLAs, CSAT, NPS) and drive enhancements
• Collaborate with logistics, dispatch, and operational teams for seamless service delivery
• Generate performance reports and offer strategic insights to management
What We’re Looking For:
• Bachelor’s degree in Business Administration, Logistics, or related field
• 5–7 years of customer service experience, with 2+ years in a supervisory capacity
• Background in transportation or logistics is a must
• Preferably experienced with SABIC / Chevron accounts
• Strong leadership, client interaction, and conflict resolution abilities
• Proficiency in CRM systems and customer service tools
• Fluency in English with excellent communication and reporting skills
The Alireza Group is a major international business group inspired by family traditions and guided by time-honored merchant principals. The Group’s philosophy is founded on commitment to continuing growth and development in an ever-changing global market place. Its objective is to provide quality of the highest order throughout its worldwide businesses. Loyalty, trust, professionalism and international trading expertise, reinforced by the ability and determination to foster long-term relationships, are the hallmark of the Group. For more than half a century the Group has been closely involved in the development of the oil industry, notably in the Gulf but as well as in other regions as well. The Group's interests focus on trading, engineering, support services, manufacturing, financial services and direct investment. A crucial factor in the Group's growth and expansion over the years has been the establishment of long-standing associations with major international companies, often as joint venture partners. Integrity in these relationships has provided the foundation stone for significant new activities internationally, and has made the Group an important trading and business partner wherever it operates.