Job description
About O-100:
O-100 is a niche luxury fragrance retail and distribution brand renowned for its exclusive approach, exceptional customer experience, and curated selection of world-class fragrance brands. As we continue our rapid expansion, training and staff development are essential to delivering perfection and maintaining our high standards.
Key Responsibilities:
- Oversee daily operations of the assigned store, ensuring a luxurious and culturally sensitive customer experience
- Demonstrate expert knowledge of niche fragrance brands, including their ingredients, heritage, and application techniques
- Train and mentor store staff to deliver exceptional service tailored to Saudi clientele.
- Manage inventory of niche fragrances, ensuring stock availability for high-demand and exclusive products.
- Organize in-store animations and events to promote niche brands and drive foot traffic.
- Ensure compliance with local regulations and brand standards in store presentation and operations.
Key Performance Indicators:
- Sales Performance:
- Achieve monthly sales store target
- Achieve benchmark KPI’s
- Increase store sales year-over-year
- Ensure 85% sell-through rate for promotional niche fragrance campaigns
- Drive 25% of total sales from exclusive/limited-edition fragrances.
- Service Performance:
- Maintain store Mystery Shopper score of 95%
- Achieve 90% staff training completion rate on niche brand knowledge quarterly.
- Maintain 95% customer satisfaction rating in store feedback surveys.
- Organize 2 in-store events per quarter with 85% attendance rate
- Ensure 100% compliance with visual merchandising standards for niche brands
Why Join O-100?
- Be part of a fast-growing, ambitious company with exciting opportunities for career growth.
- Work in a creative, passionate environment focused on innovation and luxury.
- Play a key role in shaping the brand's future in a dynamic market.
Join us and bring your creativity, passion, and innovative spirit to O-100!
Skills
1. Leadership and Supervision:
- Ability to manage daily store operations and guide staff to deliver exceptional service.
2. Knowledge of Luxury Fragrances:
- In-depth knowledge of niche fragrance brands, their ingredients, and application techniques.
3. Effective Communication:
- Strong communication skills with customers and the team to ensure a remarkable experience.
4. Event Organization:
- Ability to organize promotional events to increase foot traffic and sales.
5. Inventory Management:
- Skills in managing stock and ensuring availability of exclusive fragrances.
6. Performance Analysis:
- Monitoring KPIs and achieving monthly and annual sales targets.
7. Compliance with Standards:
- Ensuring exceptional service while adhering to local and brand-specific visual standards.
8. Problem-Solving:
- Ability to address and resolve daily challenges effectively.
9. Creativity and Innovation:
- Providing new ideas to increase fragrance sales and enhance customer experience.
10. Teamwork:
- Ability to work effectively within a team to achieve shared goals.
