Project Coordinator

Project Coordinator:    The Project Coordinator will be responsible for managing and coordinating a variety of Medium volume, multi-product transaction flow for a large US-based client using their proprietary tool or platform.
The role involves daily interaction with the client, continuous coordination with internal cross-functional teams, tracking progress, resolving issues, and ensuring accurate and timely updates on the client’s platform.
Overseeing the development and implementation of engineering projects involves several key responsibilities:  Client Coordination  Act as the single point of contact for the US client for all project-related activities.
  Coordinate daily with the client through calls, emails, and online platforms across US time zones.
  Understand and comply with client processes, SLAs, compliance requirements, and reporting standards.
  Provide daily status updates on transaction volumes, progress, risks, and exceptions via the client’s proprietary platform.
  Platform & Transaction Management  Monitor and manage large volumes of transactions across multiple products and product types.
  Ensure accurate data entry, validation, and real-time updates on the client’s platform.
  Track transaction lifecycle from initiation to closure, ensuring zero or minimal errors.
  Identify bottlenecks, exceptions, and system issues and escalate them proactively.
  Internal Cross-Functional Coordination  Coordinate with internal teams including Operations, IT, Finance, Compliance, Quality, and Customer Support.
  Assign tasks, follow up on deliverables, and ensure adherence to timelines and SLAs.
  Conduct daily/weekly internal review meetings to assess performance and resolve issues.
  Align internal workflows with client requirements and platform changes.
  Tracking, Reporting & Governance  Maintain detailed trackers, dashboards, and MIS for daily transaction flow.
  Prepare daily, weekly, and monthly reports on volumes, turnaround time, quality, and backlog.
  Ensure all project documentation, SOPs, and process updates are maintained and shared.
  Support audits, reviews, and client governance meetings with accurate data and insights.
Risk & Issue Management  Identify operational, system, and delivery risks at an early stage.
  Drive root cause analysis and implement corrective and preventive actions.
  Ensure business continuity during peak volumes or system changes.
  Continuous Improvement  Suggest and implement process improvements to improve efficiency, accuracy, and turnaround time.
  Support automation and platform enhancement initiatives in coordination with IT and the client.
  Train internal teams on client tools, platforms, and updated processes Minimum Qualifications and Knowledge  Bachelor’s degree in business, Engineering.
  PMP / Prince2 / Agile certification (preferred but not mandatory)  Minimum Experience (no.
of years)  Min 5/8 years in project and Business Transition management  Job-specific Skills and Competencies  Hands-on work experience on MS Project & PMP certified preferably.
  Strong project management and coordination skills  Experience managing Med-vol transactions, multiple product lines  Excellent stakeholder management, especially with US-based clients  Strong analytical, tracking, and reporting skills  Ability to manage multiple priorities under tight deadlines  Excellent written and verbal communication skills  High attention to detail and problem-solving mindset  Excellent communication, report writing, and analytical skills.
 Fluency in English mandatory