Parts Salesman

Job Requirements

* Maintain an up-to-date knowledge of new or updated parts via Desktop, and ensure parts bulletins, lists and catalogues are read and stored
* Attend training courses to develop job-related knowledge
* Liaise with Parts Manager to monitor lost sales for inventory control
* Ensure all stock is kept securely and in good condition
* Maintain stock control and guard against any unauthorised removal of parts stock
* Ensure all incoming deliveries are checked and placed in the correct bins and any discrepancies reported to the parts manager
* Ensure that a receipt, payment or authorised signature is obtained for all parts stock issued
* Place special orders as necessary, balancing the needs of economy and speed of delivery according to parts manager guidelines
* Source the availability of additional parts from outside the Retailer
* Satisfy customer requirements by identifying parts accurately
* Answer customer queries regarding parts warranties in a manner that is easily understood
* Receive customers promptly and courteously
* Develop and maintain excellent relationships with customers by meeting and exceeding their expectation


Job Summary

* Accurately identify customer parts requirements
* Maintain parts stock and stock records
* Process parts orders efficiently
* Ensure the highest level of customer satisfaction
* Contribute to departmental compliance with company policies and industry guidelines