Submitting more applications increases your chances of landing a job.
Here’s how busy the average job seeker was last month:
Opportunities viewed
Applications submitted
Keep exploring and applying to maximize your chances!
Looking for employers with a proven track record of hiring women?
Click here to explore opportunities now!You are invited to participate in a survey designed to help researchers understand how best to match workers to the types of jobs they are searching for
Would You Be Likely to Participate?
If selected, we will contact you via email with further instructions and details about your participation.
You will receive a $7 payout for answering the survey.
Ninja is searching for a detail-oriented and motivated Order Care Manager to join our dynamic team.
In this pivotal role, you will be responsible for overseeing the order management process from start to finish, ensuring that our customers receive outstanding service and timely delivery of their orders.
Key Responsibilities: Lead, coach, and manage the Order Care team, including performance tracking, KPIs, and development.
Oversee the end-to-end order management process, ensuring accuracy, efficiency, and SLA compliance.
Handle and resolve escalated customer–rider (captain) cases fairly and in line with policies.
Coordinate with dispatch, stores, and internal stakeholders to ensure smooth order fulfillment.
Monitor order queues, workloads, and turnaround times to optimize operational efficiency.
Analyze Order Care and customer data to identify trends, root causes, and improvement opportunities.
Drive process improvements, quality audits, and reporting to enhance service quality and customer satisfaction.
Bachelor's degree in industrial engineering, Business, Logistics, or a related field.
Minimum of 7 years of experience in Order Care, Operations, Last-Mile, Customer Support, or a related operational field.
You'll no longer be considered for this role and your application will be removed from the employer's inbox.