Job Description: On-site Field Application Engineer (FAE) – Riyadh, Saudi Arabia

Basic Information

Location: Assembly plant in Riyadh, Saudi Arabia

Employment Type: Full-time, 1-year fixed-term contract, renewable upon annual performance review

Reporting Line: HQTS Project Manager & designated supervisor of local electronic assembly factory

Priority Candidates: Saudi local talents OR candidates who can independently handle full Saudi work visa formalities (Iqama, sponsorship, renewal)

Project Background

Our client is an electronic manufacturing assembly plant in Riyadh, producing servers, desktops, laptops and mobile terminals. Structural parts, chassis, PCBA and other core components are supplied by vendors from China mainland, Taiwan and Southeast Asia. We provide third-party on-site quality technical support to resolve incoming structural component defects, control quality risks and guarantee smooth production. This resident FAE role serves as exclusive on-site quality representative for component suppliers.

Core Job Responsibilities

Defect judgment & root cause analysis

Carry out on-site identification and preliminary root cause analysis for all mechanical/structural defects of incoming parts found on assembly lines; quickly link field failures to potential manufacturing issues of upstream component factories.

Cross-party coordination & problem verification

Coordinate HQTS service team and overseas component suppliers to trace the real root cause of quality abnormalities; independently communicate, verify and negotiate quality issues with the assembly plant’s engineering and quality teams to confirm factual defect reasons.

Sorting & rework scheme management

Negotiate, formulate and confirm batch sorting and rework execution plans with the local assembly factory when mass quality non-conformities occur.

On-site supervision of rectification activities

Supervise the progress and execution quality of on-site sorting, inspection and rework teams; provide technical guidance to temporary supervisors without manual sorting work.

Dual-way regular quality reporting

Compile periodic quality status, work progress and final rectification results reports; submit reports to both the local assembly plant and multiple overseas component suppliers simultaneously.

Follow up abnormal material tracking

Track risk defective materials throughout the whole process, complete quality abnormality filing, and push suppliers to implement CAPA to prevent recurring structural defects.