Deputy Soft Services Manager

The Deputy Soft Services Manager is responsible for leading and overseeing all soft services operations within the facilities management function. This includes janitorial services, landscaping, waste management, pest control, and hospitality support services. The ideal candidate will ensure service delivery meets international best practices, particularly aligned with BICSc and ISSA standards, and will drive performance through effective staff training, leadership, and KPI/SLA management.

Key Responsibilities:

• Oversee the day-to-day delivery of all soft services, ensuring high standards in cleaning, landscaping, waste disposal, pest control, and hospitality support.
• Maintain and monitor Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to ensure contractual obligations are consistently met.
• Train, develop, and monitor operational staff in line with BICSc standards, ensuring full compliance with industry best practices and safety regulations.
• Act as the escalation point for any operational or service-related issues, providing prompt and effective resolution.
• Conduct regular site inspections, audits, and quality checks to maintain service excellence.
• Collaborate with other departments, contractors, and stakeholders to support a unified facilities strategy.
• Prepare operational reports, staffing plans, and resource forecasts to support long-term service planning.
• Lead and inspire a team, ensuring high staff morale, motivation, and retention through effective communication and leadership.
• Initiate continuous improvement initiatives that enhance service delivery, efficiency, and client satisfaction.
• Ensure all activities comply with health, safety, and environmental standards.

• Qualifications:
• Bachelors in Hotel Management preferred or any graduate, Facilities Management, or any relevant Engineering discipline from a recognized university.
• Certified in BICSc, ISSA, or other recognized soft services certifications (preferred).
• Proven ability to train operational teams in line with BICSc standards and procedures.

Experience:

• Minimum 10 years of total experience in the Facilities Management industry.
• At least 8 years of vocational experience specifically managing soft services operations.