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Customer Engagement Specialist

5 days ago 2026/07/11 Expires in 15 days
Saudi nationals
2 Open Positions
Full time · Entry level · 2 - 10 Years of Experience
500 Employees or more · Accounting

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Job description

  • To support the Customer queries with utter most professional manner, followed by the script provided by business development team.
  • To support customers with requests about product pricing, product stock availability, channel basket menu engineering, order tracking responsibilities.
  • It is important to keep product specification sheets, data sheets, and quality certificates organized and to provide them promptly whenever customers or the sales team request them.
  • Support Business development team and category team to contact potential customer leads and introduce products according to their business and menu need.
  • To help the category business development team reach customers and inform them about seasonal activities through what’s app, direct calls, and e-mails.
  • Forward all unique special leads to BDMs and the sales team for conversion into sales.
  • Process RTVs, exchanges, or order corrections when necessary.
  • Maintain accurate customer data and order records in the system for all regions.
  • Verify qualifies leads and convert collected leads at industry events such as HORECA exhibitions and road shows. They are to be pass them to the RSMs for sales conversions.
  • Help category team implement all trade marketing activities and share information promptly collected via customer calls.
  • Conduct customer satisfaction survey periodically.
  • Run MRI – market research intelligence related to pricing comparisons.
  • Mass communication for NPDs, Trade offers, price updates to the customers.
  • Create SOPs and manuals to streamline and documented processes and inform to the related departments.
  • Daily sales calls and upsell to penetrate new items with existing and new customers.
  • Public newsletter quarterly for food service subsidiary
  • Handle social media accounts Linkedin, Instagram, Tiktok.


Skills

  • Should have excellent communications skills in Arabic and English.
  • The individual chosen for the role must be highly dependable with excellent problem-solving skills.
  • Must be eager to learn and develop skills and qualities required for the role for food service business.
  • Bachelors in similar feild
  • Full command of ERP, CRM and Microsoft Office.


This job post has been translated by AI and may contain minor differences or errors.

Preferred candidate

Years of experience
2 - 10 years
Nationality
Saudi Arabia
Degree
Bachelor's degree / higher diploma
Career level
Entry level
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