Credit Controller

Job Description – Credit Controller

Location: Dammam, Kingdom of Saudi Arabia

Department: Finance

Reports To: Group Finance Manager

Role Purpose

We are seeking an experienced Credit Controller to join our Finance team in Dammam. The successful candidate will take ownership of customer receivables across the GCC, ensuring timely collection of outstanding invoices, minimizing overdue balances, and supporting strong cash flow management.

This role requires a commercially minded and persistent professional with a proven track record in credit control within the GCC region. The ideal candidate will be confident dealing with customers, internal stakeholders, and senior management to resolve payment issues and reduce credit risk.

Key Responsibilities

Accounts Receivable Management

• Manage the end-to-end credit control process for a portfolio of customers across Saudi Arabia and the wider GCC.
• Monitor customer balances and ageing reports on a daily basis.
• Follow up on overdue invoices through phone calls, email, WhatsApp, and customer meetings.
• Maintain accurate records of all collection activities, customer commitments, and disputes.
• Reconcile customer accounts and resolve differences promptly.

Collections & Cash Flow

• Drive timely collection of receivables to meet cash collection targets.
• Prepare weekly collection forecasts and updates for management.
• Escalate overdue accounts to senior management where required.
• Recommend credit holds or suspension of services for customers with significant overdue balances.
• Support legal escalation where commercial collection efforts have been exhausted.

Dispute Resolution

• Work closely with Operations, Commercial, and Billing teams to resolve invoice disputes.
• Track disputed invoices and ensure they are progressed to closure quickly.
• Ensure all required supporting documents are obtained and shared with customers.

Credit Risk Management

• Review customer credit limits and payment behavior.
• Assist with customer credit assessments and onboarding.
• Monitor exposure against approved credit limits.
• Identify deteriorating customer payment trends and recommend corrective actions.

Reporting

• Prepare and circulate aged receivables reports.
• Report on key KPIs including:
  • Total collections versus target
  • Overdue balances
  • DSO (Days Sales Outstanding)
  • Disputed invoice values
  • Promise-to-pay performance
• Provide commentary on significant overdue balances and action plans.

Relationship Management

• Build strong working relationships with customer finance teams.
• Coordinate with internal departments to ensure issues impacting collections are addressed.
• Support senior management in collection meetings and negotiations.

Key Performance Indicators (KPIs)

• Achievement of monthly cash collection targets.
• Reduction in overdue receivables, particularly >60 and >90 day balances.
• Improvement in DSO.
• Percentage of overdue invoices with documented follow-up actions.
• Resolution time for disputed invoices.
• Percentage of promises to pay collected on time.

Candidate Requirements

• Experience Minimum 5 years’ experience in credit control or accounts receivable.
• Proven experience managing collections across the GCC.
• Experience in logistics, transportation, construction, or other project-based industries is highly desirable.
• Strong track record of reducing overdue receivables and improving cash flow.

Technical Skills

• Strong understanding of credit control, collections, and customer account reconciliations.
• Good understanding of commercial contracts and payment terms.
• Proficiency in Microsoft Excel.
• Experience using ERP systems such as SAP ERP, Oracle NetSuite, or similar.

Personal Attributes

• Persistent, professional, and results-driven.
• Strong negotiation and communication skills.
• Able to handle difficult conversations confidently.
• Organized with strong attention to detail.
• Commercially aware and focused on cash generation.
• Able to work independently and prioritize effectively.

Language Skills

• Fluent in English (written and spoken).
• Arabic is an advantage but not essential.

What Success Looks Like

Within the first six months, the successful candidate will:

• Establish a structured follow-up process for all overdue accounts.
• Improve collection performance and reduce aged receivables.
• Provide clear visibility over customer payment status and risks.
• Build effective working relationships with key customers and internal stakeholders.

Why Join Us?

This is an opportunity to play a key role in strengthening working capital and cash flow in a growing logistics business operating across the GCC. The role offers significant exposure to senior management and the opportunity to make a measurable impact on business performance.