https://bayt.page.link/v1TUmrkCw1dqRip19
Back to the job results

B2B Customer Experience Director

14 days ago 2025/08/22
Full time · Student/Internship
500 Employees or more
Create a job alert for similar positions

Job description



The B2B Customer Experience Director is responsible to develop and head the customer experience journey for the business. This role demands an individual who can effectively lead a team to ensure the highest level of customer satisfaction.

Client Details

Our client is a large organisation that operates in the technology industry. With a focus on innovation and customer satisfaction, they have built a strong reputation in the market.

Description
Develop and implement a customer experience strategy aligned with business objectives.Customer Journey Optimization by enhancing the customer lifecycle through proactive engagement.Utilize AI, CRM platforms, and automation to streamline CX operations.Customer Success & Retention - Strengthen retention, onboarding, and customer loyalty strategies.Data-Driven CX Insights - Leverage analytics to track and improve customer satisfaction.Develop programs to enhance customer relationships and advocacy.


Profile

A successful Customer Service Director should have:
A degree in Business Administration, Communications, or a related field.A strong background in the b2b customer experience within the technology industry.Excellent leadership and team management skills.The ability to handle complex customer complaints and queries.Strong communication and interpersonal skills.


Job Offer


The chance to work in a vibrant, innovative environmentOpportunities for professional growth and development.

Preferred candidate

Nationality
Saudi Arabia
Career level
Student/Internship

Michael Page is comprised of 25 disciplines – each providing a service to a specialist area of the market. We recruit permanent, temporary, contract and interim opportunities, typically from second/third job levels upward. Businesses we work with range from SMEs to global blue-chip organisations. We conduct highly customised search assignments aimed at aligning our client’s missions, cultures and strategic goals with exemplary candidates. Our experienced and well networked consultants employ a high-quality, targeted and consultative approach to each mandate, thereby enabling our clients to source the talent to take their businesses to the next level. Our clients range from multinational corporations to boutique firms across all specialisms and sectors.

You have reached your limit of 15 Job Alerts. To create a new Job Alert, delete one of your existing Job Alerts first.
Similar jobs alert created successfully. You can manage alerts in settings.
Similar jobs alert disabled successfully. You can manage alerts in settings.