Assistant Manager

Job Summary: Taj HR is seeking a highly capable  Assistant Manager.
 The  ideal candidate will have strong leadership skills, the ability to multitask, and a proactive approach to problem-solving.
 This role offers the opportunity to develop strategic initiatives and contribute to the growth of the organization.
Assistant Manager Performance measures:  Convert 1 in 6 Office enquiries (work towards taking Office enquiries)  Convert 1 in 2 Virtual Office & Coworking enquiries Office, Virtual Office & Coworking client churn not to exceed 60% Aim for 200 Coworkers  Increase Virtual Office package count by 20% per year  Increase revenue month on month and year on year  Team churn not to exceed 40% per annum   Key attributes:  · Attitude: positive, enthusiastic, confident, approachable and a great smile  · Communication skills: active listener, friendly, respectful, responsive, confident · Customer service focused: genuine interest to help others, subscription builder · Professionalism: invested in the business, well presented, career oriented · Leadership: leads by example, engages team members, makes business decisions, proactive · Management skills: time management – works to deadlines, eye for detail, solves challenges · Results oriented: motivated to achieve, want to win · Culture fit: positive energy, sticks to the system, adds value   Management position summary: Sales · Study ‘How to Create a Buyer’, and learn the sales process – it will help you with Virtual Office & Coworking sales.
· Study Virtual Office & Coworking Sales Talk guides · Sell with enthusiasm, explaining the unique differences that make a client successful.
· Over the phone, the aim is to sign up your Virtual Office enquiry over the phone, and to book your Office & Coworking enquiries in to tour the office.
· Every enquiry will receive a demonstration/s of the communications and technology.
Ensure you understand its power, and demonstrate technology to enquiries that tour.
· Learn and manage the ‘Trip to Sale’ for all enquiries, and train your team to handle enquiries with priority and to the standards.
· Walk the floor three times per day to ensure five star presentation.
The demonstration office is set up to the specifications, and all Offices are presented with wow factor – it creates a buyer.
· Confident in using the tools such as ‘Don’t Buy a Lie’, ‘Why You Need to be in, and ‘Quick Comparison’ to help you create a buyer.
· Follow up enquiries keeping CRM/MyFloor/Wombat up to date, and driven to close sales.
Global IT network: · A sound knowledge of all capabilities, systems, services, and network: o Servcorp broadband, unique WiFi security o Cisco IP Phones, Call Manager, Worksmart call screen, Intercept, Least Cost Routing o Unified Communications, Onefone, Onefax Sales administration: • Follow the sales templates in The Library when communicating on behalf.
• Keep Wombat up to date with correct sales notice details, correspondence and Service Agreements uploaded.
• Ensure Service Agreements, Client ID, and Credit Card details are obtained and correctly executed.
Stabilize team: Work with your Office, Virtual Office & Coworking Manager’s to achieve these standards.
· Hire a great team of skilled, motivated individuals, paying salaries above the market rate, (no recruitment agencies to be used).
· Ensure you maintain a balanced team (as per The Library standard) to service the clients and grow the business.
· Create a positive and enjoyable work environment.
You achieve this by walking onto your floor with a smile, positive attitude and assist your team in achieving goals rewarding with the motivation budget, and train your team to The Library guidelines.
· Hold team meetings to motivate, educate and reward your team every six weeks.
 Involve your General Manager or organize a guest speaker quarterly.
Distribute minutes of meetings to all team members and General Manager within 48 hours.
· Discuss with your team the client’s business; find out what the clients need and how we can assist/help them.
Train your team to exceed client’s expectations.
· Conduct performance reviews with your team to measure skills, training, discuss goals, successes and targets.
Review team Job Description and performance evaluation.
· Celebrate your sales and client success with your team.
  Stabilize clients: ·        Client Welcomes and Happy Calls with your team to the standards in The Library for every client from day one and continue to onboard over 6-8 weeks to learn how you can support the client.
·        Complete a minimum of 8 “How can we help you” (80/20) meetings per month, to further understand the client’s business, progress, and ways we can support them with subscription solutions.
  Submit report details to your General Manager.
·        Attend to all client queries or concerns within 24 hours.
·        Deliver quarterly networking functions on your floor to foster Community and facilitate business introductions for stabilization.
  Client terminations: ·        Understand and explain the ‘Resell Comparison’ which demonstrates the real costs and financial benefits when setting up a business for up to 10 people in traditional office space.
·        Aim to re-sell clients who provide termination notice.
·        Where relevant, apply Virtual Pause, as per the guidelines in The Library.
Make a profit: ·        Review monthly profit and loss statement; compare your performance in the current period against the previous month and previous year, and improving profits.
(After your first 6 weeks).
·        Know your projections for the month and year.
·        Actively audit and increase subscriptions.
Accounts: ·        Ensure supplier invoices have been on-charged to clients with appropriate mark-up.
·        Ensure all cheeks and cash are banked on the same day.
·        Accurately receipt client payments in accounting system from bank statement/receipts.
·        Following up collect payment from outstanding clients meeting collection targets on 15th, 21st, and 25th of the month.
·        95% of all Virtual Office & Coworking clients should have a credit card on file and Office clients should be paying via Direct Debit.
Billing system: • A sound knowledge of your billing system.
• Set up of clients correctly in accounting system; ensure all items on the Service Agreement are properly entered, rent increases entered and occur automatically.
• Ensure your team are using Task Timer and charging correctly daily.
Check grammar, charge and correct codes etc.
• Audit recurring charge items twice per year.
• Accurate and timely client invoice preparation and distribution by the 1st of the month   General: ·        Ensure all floor equipment is maintained – there is no maintenance budget.
·        Ensure a sound knowledge of your equipment; photocopier, TV, Smartboard, Video Conferencing.
·        Liaise with IT to ensure IT and Communication records and equipment are maintained.
·        Liaise with building management to ensure directory board listings are updated, is listed, and the building is maintained.
·        Liaise with local telephone directory listing agency to ensure they are updated.
·        When invited, attend Management Meetings, returning to your location and actively training your team with the Information.
·        Report regularly and honestly to your manager.
  Administration: ·        Keep a daily master list in your diary on Outlook.
·        Maintain an accurate petty cash float and obtain regular reimbursements.
·        Ensure Coworking lounge and day suite systems are maintained for Virtual Office and travelling clients.
·        Ensure accurate mail systems are followed and maintained, as per The Library guidelines.
·        Ensure manuals for all equipment, ITS and Team Manuals remain propriety information and never to be given to a client or external person.
Manuals are never to be taken off the floors.
General knowledge: ·        Real estate prices per 100sqm/30 tsubo in your city.
·        What is happening in your city?
Have a good commercial knowledge base.
·        Attend networking events – minimum 1 per month.
·        Be a student of your market.
Personal: ·        Grooming/dress code is professional and suitable style for a prestigious environment.
·        Lead your team by example.
\ ·        Be honest and always talk up to your Senior Manager and do not involve your team in your personal life.
·        Have a “buddy” in at managerial level.
·        Smile!
Have fun.     2-5 years of experience in Real Estate Industry Excellent communication skills Time management Good English language Based in Riyadh Available for traveling