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Translated into English by Bayt AI. Click here to view the original.
Job Objective
Receive customer orders via phone and in-person, accurately record orders in the cashier system, and ensure the provision of fast and professional service that reflects a positive image of the restaurant.
Responsibilities
• Answer customer calls for orders and respond in a professional and friendly manner.
• Accurately record phone orders in the cashier system and ensure order accuracy.
• Explain the menu and promotions to customers over the phone.
• Confirm order details (items, quantity, address, contact number).
• Coordinate with the kitchen and communication team to ensure timely preparation of orders.
• Receive customer orders inside the restaurant and collect cash or electronic payments.
• Issue invoices and close daily financial transactions accurately.
• Handle customer inquiries and complaints and escalate to management as needed.
• Maintain a high level of customer service and professionalism in communication.
• Adhere to restaurant policies and procedures.
You'll no longer be considered for this role and your application will be removed from the employer's inbox.