Role Overview

• Design, deliver, and evaluate technical and operational training programs for automotive service centers.
• Develop the technical skills, safety awareness, customer service capabilities, and operational excellence of technicians, supervisors, and service advisors.
• Support onboarding, certification, upskilling, and continuous improvement initiatives.

Key Responsibilities

• Deliver technical training on:
  • Tire services
  • Wheel alignment and balancing
  • Brake maintenance and repair
  • Battery testing and replacement
  • Oil and fluid services
  • Suspension and steering systems
  • Vehicle inspections
  • Basic diagnostics and preventive maintenance
• Conduct induction, onboarding, refresher, and skill enhancement programs.
• Develop and update training materials, SOPs, manuals, presentations, and assessment tools.
• Create structured learning paths and certification programs.
• Assess employee competencies, identify skill gaps, and recommend development plans.
• Monitor training effectiveness and maintain training records and certifications.
• Coach and mentor technicians, supervisors, and team leaders.
• Support workshop productivity, quality improvement, and operational consistency.
• Conduct field visits to evaluate adherence to procedures and training effectiveness.
• Promote workplace safety, HSE compliance, and regulatory standards.
• Train service teams on customer service, communication, and complaint resolution best practices.

Requirements

• Diploma or Bachelor's Degree in Automotive Engineering, Mechanical Engineering, Technical Education, or a related field.
• 6–9 years of automotive service experience, preferably in tire service, quick-service, or multi-brand service environments.
• 2–3 years of experience in technical training, coaching, or workshop supervision.
• Hands-on experience with automotive diagnostics, maintenance procedures, and workshop equipment.
• Gender & Nationality Preference: Male, Philippine Nationals
• Age Requirement: 45 years old and below 

Technical Expertise

• Tire and wheel service operations
• Wheel alignment and balancing systems
• Brake systems
• Battery and basic electrical systems
• Lubrication and preventive maintenance
• Automotive workshop operations
• Training methodologies and competency assessment
• Health, Safety, and Environmental (HSE) standards

Key Skills

• Training delivery and facilitation
• Curriculum development
• Technical assessment and evaluation
• Workshop process improvement
• Strong communication and presentation skills
• Coaching and mentoring
• Leadership and team development
• Problem-solving and analytical thinking
• Planning, organization, and stakeholder management

Purpose of the Role

• Build a highly skilled, safety-conscious, and customer-focused workforce.
• Improve service quality, operational efficiency, customer satisfaction, and business performance.