Bayt.com
https://bayt.page.link/v1TUmrkCw1dqRip19
Back to the job results

Head of Cards Operations

20 days ago 2025/08/16
Full time
500 Employees or more · Banking

Get the Bayt App

Download the Bayt App to manage your real time conversation with the recruiter
Download App
Create a job alert for similar positions

Job description

Job Summary

  • The jobholder plays a crucial role in shaping the cards operational services in line with the strategic vision of the Bank’s card business.
  • This role requires strong leadership and Management skill, good strategic thinking as well as strategic planning to lead a team in the execution of the business plan.
  • The role demands for innovation, to create automated solutions. Additionally, this role will require the skillset and in-depth knowledge of card operations, delivering superior customer services across all cards operational.
  • The role requires to be self-motivated to support cards business strategic target. Candidate should be well versed with Visa, MasterCard, Diners, JCB & China Union Pay issuing & acquiring rules and regulations.
  • The incumbent must be equipped with the latest technology development in the card business operations.

Key Accountabilities

  • Design and launch new card products and services from operational perspective; enhance existing ones to meet evolving customer needs.
  • Manage the full processing chain of cards from customer interface to industry gateway.
  • Monitor industry trends and emerging technologies to innovate and enhance card operational services, will be responsible for the overall Cards Issuing and Acquiring business operations of the bank.
  • Manage key stakeholders, including card processors and service operations, ensuring effective transition to run operations.
  • The role requires to manage industry relationships such as Card association as well as other key internals partners such as card support teams.
  • Establish and manage a robust risk management framework for cards, ensuring regulatory compliance.
  • Drive data-driven insights to improve card services and customer behaviour and report it to the COO for proposals and actions plans.
  • Oversee day-to-day operations of card services, including card stock management and merchant services.
  • Lead a team of card professionals, providing leadership and development opportunities.


Skills

Qualifications & Experience

  • Bachelor or Master’s degree in business / finance or a related field.
  • 10+ years’ experience in cards operational services (Minimum 5 years’ experience managing the card operations team).
  • Extensive knowledge of the card industry, its regulatory framework, and global trends.
  • Strong leadership, people management, and change management skills.
  • Monitor worldwide Cards, ATMs, CRMs, POS and E-commerce trends to generate new ideas on cards issuing and acquiring operational innovations.
  • Good knowledge of Cards issuing and acquiring settlement processes (including scheme interchange fees & charges).
  • In-depth knowledge of Chargeback rules & regulations related to Visa, MasterCard, Diners, JCB & China Union Pay to mitigate the financial risk exposure for the bank.


Loading... Email to Friend Complete Questionnaire
Commercial Bank of Qatar logo
Commercial Bank of Qatar
Follow Unfollow

The Commercialbank of Qatar was established in 1975 as the first wholly owned private commercial bank in Qatar. Initially capitalized at QR 10 million it has grown and prospered over the years to become an important regional Bank with capital and reserves of over QR 2.90 billion and a total assets book of QR 19.0 billion as at 30.09.2005. It has been profitable in every year since its foundation and has paid dividends annually. The Bank offers a comprehensive range of Corporate, Retail and Investment services through a network of 23 branches, sales offices/pavilions, 78 ATM's, 26 Deposit Machines, Internet Home Banking and the largest EFTPOS network in the country. The Bank has played an active role in support of Government strategy for the industrial development of Qatar. It has participated in the finance of all major projects to this time. Commercialbank is a progressive and innovative organization dedicated to developing its people to their full potential. To attract and retain talented people with the right skills, we offer a competitive reward package, subject to qualifying conditions, which includes a comprehensive range of benefits to drive excellent performance.

See company details
You have reached your limit of 15 Job Alerts. To create a new Job Alert, delete one of your existing Job Alerts first.
MANAGE
Similar jobs alert created successfully. You can manage alerts in settings.
MANAGE
Similar jobs alert disabled successfully. You can manage alerts in settings.
MANAGE