Director of Events Operations

Strategic Leadership & Execution

• Lead the operational strategy of all divisions ensuring alignment with company goals. Set KPIs & evaluate division-level performance.
• Drive standardization of tools, reporting, and procedures.

Operational Oversight

• Supervise and support each division to ensure project delivery is smooth, on-brand, and within budget.
• Oversee deployment planning, crisis management, and resource optimization during peak seasons.
• Review weekly operations reports, incident logs, and key accounts performance.

Cross-Division Optimization

• Identify and mitigate overlapping resource demands or conflicts.
• Ensure clear separation of divisions in execution, branding, and pricing to avoid market confusion or internal cannibalization.

Client Experience & Quality Assurance

• Maintain consistent client satisfaction across all tiers.
• Lead post-event debriefs with division heads to capture learnings, complaints, and future improvements.
• Approve deployment strategies for top-tier events and high-risk operations.

People & Process Development

• Coach and mentor direct reports.
• Approve recruitment standards, training quality, and discipline systems across divisions. Coordinate closely with HR for staffing needs, evaluations, and disciplinary actions.

Reporting & Communication

• Report weekly to the GM on division health, and risk areas.
• Collaborate with Finance for cost control and margin improvement.
• Align with Marketing to ensure operational success is documented and promoted (case studies, testimonials).