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Overview:
The Senior Consultant – Managed Services (Technical) is responsible for the technical ownership of customer environments under managed service contracts. This role requires strong hands-on expertise, the ability to engage directly with clients, and accountability for service quality, stability, and continual improvement.
Key Responsibilities (Summary)
Act as primary technical contact for managed services clients; participate in client meetings and service reviews.
Translate business needs into technical solutions and provide guidance on upgrades and risk mitigation.
Own operational health of client environments; resolve complex incidents and escalations per ITSM & SLAs.
Design, implement, and support on-prem, cloud, and hybrid infrastructures.
Administer Windows Server, Active Directory, Azure, and Microsoft 365.
Review and approve technical changes; support major incident management.
Mentor junior engineers and contribute to continuous service improvement and documentation.
Required Skills
Strong experience in Managed Services / IT Consulting.
Expertise in Windows Server, AD, DNS, DHCP, GPO.
Hands-on Azure and Microsoft 365 administration.
Solid networking, security fundamentals, and ITSM tools knowledge.
Desirable
Hybrid cloud, PowerShell/automation, security (MFA, Conditional Access), ITIL exposure.
Experience & Qualifications
5–8+ years IT experience; 3+ years in Managed Services/Consulting.
Client-facing experience required; certifications are a plus
You'll no longer be considered for this role and your application will be removed from the employer's inbox.