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Service Quality Consultant

2 days ago 2026/08/28
Other Business Support Services
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Job description

Service Quality Consultant


Eligibility 


Qualifications


  • Minimum Bachelors preferably Masters from an HEC recognized institute/university.
  • Qualification in Islamic Finance will be an added advantage.

Skills


  • Customer Centricity
  • Stakeholder Collaboration
  • Good Communication Skills
  • Governance

Experience


Minimum 2 years of relevant work experience


Key Responsibilities


  • Implementing service delivery standards across the assigned area. 
  • Conducting SQ surprise visits in assigned branches. 
  • Collaborating with stakeholders to address service elements and improve service delivery. 
  • Continuously identifying improvement areas in customer journeys.

Department:


Service Quality Department - General Services & Customer Support Group


Location:


Lora Lai, Muslim Bagh, Qilla Saifullah (Balochistan)


Last Date:


May 6th , 2026



This job post has been translated by AI and may contain minor differences or errors.
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