Service Quality Consultant

Service Quality Consultant

Eligibility 

Qualifications

• Minimum Bachelors preferably Masters from an HEC recognized institute/university.
• Qualification in Islamic Finance will be an added advantage.

Skills

• Customer Centricity
• Stakeholder Collaboration
• Good Communication Skills
• Governance

Experience

Minimum 2 years of relevant work experience

Key Responsibilities

• Implementing service delivery standards across the assigned area. 
• Conducting SQ surprise visits in assigned branches. 
• Collaborating with stakeholders to address service elements and improve service delivery. 
• Continuously identifying improvement areas in customer journeys.

Department:

Service Quality Department - General Services & Customer Support Group

Location:

Lora Lai, Muslim Bagh, Qilla Saifullah (Balochistan)

Last Date:

May 6th , 2026