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Senior Implementation Consultant - Jira (ITSM)

23 days ago 2026/08/12
Other Business Support Services
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Job description

We are looking for an Senior Implementation Consultant – Jira (ITSM) to lead end-to-end implementations and configurations of Jira Service Management solutions. This role requires a strong blend of technical expertise and functional understanding of ITSM processes to design scalable, efficient, and client-centric solutions.


The ideal candidate will work closely with stakeholders to translate business requirements into technical configurations while ensuring adherence to ITIL best practices and high-quality delivery standards.


Responsibilities
  • Lead implementation and configuration of Jira Service Management solutions
  • Design and configure ITSM workflows including Incident, Request, Problem, Change, and Assets/CMDB
  • Manage and maintain JSM Assets schemas and relationships
  • Implement third-party integrations using REST APIs and marketplace tools
  • Translate business requirements into scalable technical solutions
  • Configure SLAs, queues, automations, forms, and service portals
  • Support testing phases including QA, UAT, go-live, and post-production enhancements
  • Mentor and guide junior consultants, ensuring knowledge sharing and quality delivery
  • Collaborate with cross-functional teams to ensure seamless project execution
This job post has been translated by AI and may contain minor differences or errors.
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