Senior Implementation Consultant - Jira (ITSM)

We are looking for an Senior Implementation Consultant – Jira (ITSM) to lead end-to-end implementations and configurations of Jira Service Management solutions. This role requires a strong blend of technical expertise and functional understanding of ITSM processes to design scalable, efficient, and client-centric solutions.

The ideal candidate will work closely with stakeholders to translate business requirements into technical configurations while ensuring adherence to ITIL best practices and high-quality delivery standards.

• Lead implementation and configuration of Jira Service Management solutions
• Design and configure ITSM workflows including Incident, Request, Problem, Change, and Assets/CMDB
• Manage and maintain JSM Assets schemas and relationships
• Implement third-party integrations using REST APIs and marketplace tools
• Translate business requirements into scalable technical solutions
• Configure SLAs, queues, automations, forms, and service portals
• Support testing phases including QA, UAT, go-live, and post-production enhancements
• Mentor and guide junior consultants, ensuring knowledge sharing and quality delivery
• Collaborate with cross-functional teams to ensure seamless project execution