Project Coordinator - IT OPS

• Assist in planning, execution, and monitoring of projects within the IT Operations department.
• Serve as a liaison between IT Operations and other departments, ensuring clear communication and alignment on project objectives, timelines, and dependencies.
• Prepare and maintain project documentation, including project plans, meeting minutes, issue logs, and risk registers.
• Generate and present reports and dashboards for senior management and leadership meetings.
• Support resource allocation and utilization tracking within the IT Operations.
• Participate in incident and change management processes, ensuring adherence to internal policies and SLAs.
• Assist in identifying process improvement opportunities within IT Operations to enhance efficiency and service quality.
• Ensure timely follow-ups and closures of action items arising from leadership or stakeholder meetings.

What are Looking For

• Education:  Bachelor’s degree in computer science, Information Technology, or a related field.
• Experience:  1–3 years of experience in project coordination or project management.

Skills:

• Strong understanding of IT operations, infrastructure, and service delivery processes.
• Familiarity with ITIL processes and project management frameworks (Agile, Scrum, or Waterfall) is a plus.
• Proficiency in project management and collaboration tools (e.g., Jira, Asana, Trello, MS Office, Confluence).
• Excellent reporting and presentation skills using MS Excel, Power BI, or other visualization tools.
• Strong communication and stakeholder management abilities.
• Analytical mindset with a focus on problem-solving and process optimization.
• Ability to work under pressure in a fast-paced, high-growth fintech environment.