Manager - Technical Services.MGN Pak - TECH - Technical Services.MIT-MGNPAK

• Design and Implement Microsoft Exchange Server infrastructure for large enterprise
• Design and implement Exchange online and Hybrid infrastructure
• Design and Implement Active Directory and Azure AD / Entra ID infrastructure
• Configure, monitor, and maintain email security platforms, Cisco ESA & Microsoft Defender for Office 365.
• Identify and mitigate email-based threats, including phishing, spam, malware, and spoofing attacks.
• Implement email encryption, DLP policies, and secure email gateways.
• Conduct regular security audits, penetration testing, and threat analysis.
• Collaborate with IT and security teams to develop incident response plans.
• Stay updated on emerging threats and email security trends.

• Daily Monitoring of applications, Services and System alerts under the unit.
• Timely escalation of issues and problems that are identified.
• Root cause analysis to prevent recurrence of problems.
• Service ticket management
• Ensure compliance of all desktop systems and applications as per baselines.
• Deployment of approved changes, patches and bug fixes.
• Strict adherence to change management process
• Work independently and as part of project team, on needs basis
• Manage and ensure smooth running of released systems by monitoring and performing housekeeping activities and necessary fixes for errors.
• Incident management - Prompt reporting of production issues with impact analysis and taking necessary action for rectification 
• System, Administration and performance tuning based on requirements.
• Follow and implement Information Security policies and guidelines

Mandatory Experience for Email Security Specialist

• Hands-on experience in Active Directory and Azure AD/Entra ID security implementations
• Hands-on experience managing and securing Microsoft Exchange Server and Exchange Online environments.
• Proficiency in configuring and maintaining Cisco Email Security Appliance (ESA) for advanced threat protection.
• In-depth knowledge of Exchange Online Protection (EOP) for spam filtering, malware detection, and phishing prevention.
• Expertise in implementing and troubleshooting email authentication protocols like DMARC, SPF, and DKIM.
• Expertise in SMTP and email routing and troubleshooting.
• Experience monitoring and mitigating threats like phishing, spoofing, and ransomware in enterprise email systems.
• Proven ability to manage secure email gateways (SEGs) and enforce encryption and DLP policies.
• Familiarity with analysing email headers and logs to investigate security incidents.
• Competence in integrating email security tools with SIEM platforms for centralized threat monitoring.
• Knowledge of cloud-based email security solutions and hybrid environments is a strong advantage
• Personal skills
• Excellent analytical and problem management skills.     
• Dedicated approach to service management
• Excellent interpersonal, leadership and team working skills
• Presentation skills
• Cost tracking, reporting and overall financial tracking of a unit
• Good communication and negotiation skills - both verbal and written
• Strong cultural awareness and knowledge