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Customer Support Representative

Today 2026/09/11
Other Business Support Services
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Job description

Job Description


We are looking for a motivated and customer-focused Customer Support Representative to join our Lahore office. The ideal candidate should possess excellent communication skills, be confident in handling client interactions, and provide professional customer support to UAE-based clients.


The role involves communicating with clients, addressing inquiries, scheduling follow-ups, and ensuring a smooth customer experience through professional and timely communication.


Key Responsibilities


  • Handle inbound and outbound calls, WhatsApp messages, and emails professionally.
  • Communicate effectively with UAE-based clients and address their inquiries.
  • Schedule appointments and follow-ups with relevant departments.
  • Maintain professional and timely communication with clients throughout the process.
  • Provide accurate information regarding services, documentation, and procedures.
  • Build strong relationships with clients by delivering excellent customer service.
  • Follow up with leads and existing clients to ensure customer satisfaction.
  • Maintain proper records of customer interactions in the CRM system.
  • Coordinate with internal teams to ensure smooth service delivery.

Requirements

Requirements


Education


  • Bachelor’s degree in Business, Marketing, Communications, or a related field.

Experience


  • 0–2 years of experience in customer support, call center, sales, or client handling roles.
  • Fresh candidates with excellent communication skills are encouraged to apply.

Skills & Competencies


  • Excellent verbal and written communication skills.
  • Strong interpersonal and customer-handling abilities.
  • Confidence in speaking with clients over phone and online platforms.
  • Good organizational and multitasking skills.
  • Ability to work in a fast-paced environment.
  • Strong problem-solving and customer service mindset.

Benefits

Benefits


  • Opportunity to work in a fast-paced and dynamic environment.
  • Career growth and learning opportunities.
  • Collaborative and supportive team culture.
  • Monthly engagement activities.
  • Free online doctor consultations.
  • Personal loan facility.

This job post has been translated by AI and may contain minor differences or errors.
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