Customer Support Representative

Job Description

We are looking for a motivated and customer-focused Customer Support Representative to join our Lahore office. The ideal candidate should possess excellent communication skills, be confident in handling client interactions, and provide professional customer support to UAE-based clients.

The role involves communicating with clients, addressing inquiries, scheduling follow-ups, and ensuring a smooth customer experience through professional and timely communication.

Key Responsibilities

• Handle inbound and outbound calls, WhatsApp messages, and emails professionally.
  
• Communicate effectively with UAE-based clients and address their inquiries.
  
• Schedule appointments and follow-ups with relevant departments.
  
• Maintain professional and timely communication with clients throughout the process.
  
• Provide accurate information regarding services, documentation, and procedures.
  
• Build strong relationships with clients by delivering excellent customer service.
  
• Follow up with leads and existing clients to ensure customer satisfaction.
  
• Maintain proper records of customer interactions in the CRM system.
  
• Coordinate with internal teams to ensure smooth service delivery.
  

Requirements

Education

• Bachelor’s degree in Business, Marketing, Communications, or a related field.
  

Experience

• 0–2 years of experience in customer support, call center, sales, or client handling roles.
  
• Fresh candidates with excellent communication skills are encouraged to apply.
  

Skills & Competencies

• Excellent verbal and written communication skills.
  
• Strong interpersonal and customer-handling abilities.
  
• Confidence in speaking with clients over phone and online platforms.
  
• Good organizational and multitasking skills.
  
• Ability to work in a fast-paced environment.
  
• Strong problem-solving and customer service mindset.
  

Benefits

• Opportunity to work in a fast-paced and dynamic environment.
  
• Career growth and learning opportunities.
  
• Collaborative and supportive team culture.
  
• Monthly engagement activities.
  
• Free online doctor consultations.
  
• Personal loan facility.