Atlassian Expert Consultant

We are seeking an experienced Atlassian Expert Consultant to join our team.
The ideal candidate will have a strong understanding of Atlassian products, including Jira, Confluence, and Bitbucket, and will work on various projects to implement and optimize these tools for our clients.
Key Responsibilities: * Proven hands-on experience with Jira Software, Jira Service Management, Confluence, and Bitbucket.
* Strong experience supporting both Atlassian Cloud and Data Center environments.
* In-depth knowledge of Agile (Scrum, Kanban) and ITSM frameworks (ITIL preferred).
* Design, deploy, configure, and maintain Jira Software, Jira Service Management, Confluence, and Bitbucket in both Cloud and Data Center environments.
* Lead end-to-end implementations including requirements gathering, solution design, configuration, migration, testing, go-live, and post-go-live support.
* Perform migrations between Server/Data Center and Cloud, including data integrity validation and performance optimization.
* Configure projects, workflows, issue types, screens, fields, permissions, schemes, SLAs, automation rules, and service catalogs.
* Administer users, groups, roles, and access controls in alignment with security and compliance requirements.
* Develop and maintain automation rules and scripts to extend platform capabilities (e.
g., Groovy, Python, Bash, PowerShell, REST APIs).
* Integrate Atlassian tools with third-party systems such as identity providers, CI/CD pipelines, monitoring tools, and enterprise applications.
* Customize dashboards, reports, and KPIs for Agile, ITSM, and management use cases.
* Manage and support Atlassian Data Center deployments including clustering, load balancing, shared storage, and high availability.
* Monitor system performance, troubleshoot issues, and implement tuning and scaling strategies.
* Plan and execute upgrades, patching, and maintenance with minimal downtime.
* Ensure backup, restore, and disaster recovery procedures are documented and tested.
* Implement security best practices including authentication, authorization, encryption, and audit logging.
* Collaborate with security teams to address vulnerabilities and compliance requirements.
* Maintain documentation for system architecture, configurations, and operational procedures.
* Act as a trusted advisor to stakeholders, translating business needs into technical solutions.
* Provide user training, knowledge transfer sessions, and clear technical documentation.
* Offer Level 2/3 support and incident/problem resolution for Atlassian platforms * Experience working with REST APIs and webhooks.
General IT Knowledge * decent understanding of databases.
* Strong grasp of security fundamentals including IAM, authentication protocols (SSO, SAML, OAuth), and access control.
* Good knowledge of networking concepts such as DNS, load balancing, firewalls, and proxies.
* Hands-on experience administering and troubleshooting Linux and Windows environments.
Communication & Professional Skills * Full professional proficiency in English (written and spoken) is mandatory.
* Strong analytical and problem-solving skills.
* Ability to work independently and collaboratively in cross-functional teams.
* Professional, structured, and customer-focused approach.
Market Competive Salary Leaves Health Insurance Hybrid / Remote Work Model Requirements: Bachelor's degree in Computer Science, Information Technology, or a related field.
Minimum of 5 years experience working with Atlassian products (e.
g., Jira, Confluence, Bitbucket).
Strong knowledge in configuring and optimizing Atlassian tools for various project management methodologies.
Experience in training end-users and creating user documentation.
Proficient in scripting languages (e.
g., Groovy) for automation within Atlassian tools.
Excellent communication and interpersonal skills, with the ability to work collaboratively with teams.
Certifications in Atlassian tools or project management methodologies (e.
g., PMP, Scrum) are a plus.
Strong problem-solving skills and attention to detail.