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Cnexia is driven by a culture strongly focused on performance and competitiveness, where ambition, challenge and customer orientation are key drivers of success. This dynamic is complemented by a collaborative dimension, promoting trust, teamwork and close managerial support. It also integrates an innovation component that encourages initiative, adaptability and experimentation. Finally, a structured organizational culture underpins the whole by ensuring process rigor, reliability and operational efficiency.
-Provide technical support to users (Internet, TV, and telephone customers) by analyzing and resolving problems reported by customers.
-Configure services according to customer orders and technical requirements.
-Update customer records and ensure all relevant information is correctly entered into the system.
-Enter data related to service requests and technical operations.
-Close support tickets once customer issues are resolved.
-Collaborate closely with internal and external teams to ensure smooth problem resolution.
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