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Bilingual (French/English) Call Center Representative - Full-Time, Work From Home

30+ days ago 2025/08/05
$500 - $1,000
Remote
12 Open Positions
Full time
100-499 Employees · Call Centers & Customer Care Outsourcing

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Job description

CALL CENTER REPRESENTATIVE - WORK FROM HOME, FULL-TIME ONLY


Calls Experts is a global contact center solution provider with 15+ years of experience in the North American market. Calls Experts is here to help both - those with experience and to teach those, who want to learn and build their careers. With Calls Experts this is not just a job, this is a real career! We are looking for a Customer Service Agent to process inbound and outbound calls remotely.


Market: US and CA.

Vertical: Insurance.


You will perform various administrative tasks, including answering calls and scheduling meetings. For this role, a strong Internet connection is required, along with experience using communication tools.


Duties and Responsibilities:

  • Process inbound and outbound call traffic to qualify leads and make live transfers
  • Qualify prospects
  • Resolve client queries
  • Prepare customer spreadsheets and keep online records


Requirements:

  • CPU: min 4000 score AMD/i5 8th generation or higher with min 8 GB RAM

Windows 10/11 or MacOS

  • Internet: Fiber optic connection
  • Ability to work 8/9-hour shifts 5d/week in EST. Shifts between 9am - 9pm EST.


Compensation and Benefits:

  • USD $500 basic monthly salary + up to USD $500 bonus/month

Skills

  • Great command of both English and French languages
  • Previous experience in a customer support role.
  • Strong phone and verbal communication skills.
  • Ability to multi-task.
  • Good computer skills.
  • Good command of effective negotiations with a knack for explaining all the benefits of a product or service.
  • Ready to adapt and elevate existing skills based on improvement feedback.

Preferred candidate

Residence location
Morocco
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Calls Experts is a global contact center solution provider with 15+ years of experience in the North American market. Operating worldwide, Calls Experts operates through a network of offices including Toronto, Canada; Miami, U.S.A.; and Brasov, Romania, with a team of over 700 globally.

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