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IT Help Desk Technician

30+ days ago 2025/07/27
Full time · Mid career · 1 - 2 Years of Experience
500 Employees or more
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Job description

Assist the Infrastructure specialist in planning and completing desired projects

  • Software: Microsoft Windows Server 2012, Microsoft Windows 10, Microsoft SQL Server, Microsoft Office Professional Applications
  • Hardware: Desktop/Laptop support, Server hardware support, Cisco Switches/Router/Firewall support, Familiar with Video Conferencing equipment, Familiar with PABX and telephonic equipment, Network design and cabling skills 
  • Support and tackle problems of end users calls relevant to network, internet connectivity, printers, and other peripherals, telephony System and applications, etc.…
  • Install, configure, maintain and troubleshoot Desktops, Laptops, time attendance machines and printers connected to the company network 
  • Maintain an inventory of computers, scanners, printers, and all equipment connected to the IT infrastructure, as well as, a software library and backup copies
  • Maintain minimum inventory stationary level of printers, computers and submit purchase request on time to avoid shortage
  • Regularly monitor alerts/logs generated from IT Equipment's / Applications 
  • Perform regular backups according to best practices as established in policies and procedures 
  • Perform ERP packages when needed
  • Submit Daily Check List report to ensure availability of servers over network, SQL services, successful execution of scheduled JDE and SQL job. Also, to ensure that company website is functional and all features are usable, etc.…
  • Provide front end support on Hand-Held machines to presales/DMS users (configuration, installation, setup, training, etc.….)
  • Provide hardware support on PCs, laptops, printers
  • Bachelor's Degree in Computer Science or Equivalent (TS3) or relevant Experience
  • Knowledge of personal computers and all common peripherals, including monitors, printers, modems, and other connection, communication and storage devices.

Skills

  • Adaptability
  • Teamwork
  • Work Environment, Ethics and Values
  • Client Focus
  • Analytical Thinking
  • Problem Solving
  • Achievement Orientation
  • Planning and Organizing
  • Attention to Detail
  • Stress Tolerance &Management

Preferred candidate

Years of experience
1 - 2 years
Nationality
Lebanon
Degree
Bachelor's degree / higher diploma
Career level
Mid career
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Gandour
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Gandour is a growing international business and family business since 1857 providing consumers with "Ingredients for Happiness." We take pride in our history as it reflects our advancement in the lines of manufacturing, distribution, marketing and business development while still maintaining our heritage of providing quality products. Having started out as a manufacturer of hard boiled candies and marzipan in Lebanon, Gandour has become a leading Fast Moving Consumer Goods (FMCG) producer of cocoa-based products, bakery, confectionery, as well as food and beverage items like fruit drinks and vegetable oils. Today, millions of people around the globe enjoy our quality products. Gandour’s product range is available in more than 33 markets in Middle East, Africa and the Gulf region, as well as Asia, the Indian subcontinent, Europe and North America. Gandour has production operations in Lebanon, Saudi Arabia, Egypt and India.

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