Job description
Job title
Store Manager
Reports to
Operation Manager & CFO
Supervises
Supervisor, Sales Assistant, Storekeepers
Position Overview:
The Store Manager is responsible for overseeing the daily operations of the store, ensuring efficient performance, excellent customer service, team leadership, and driving sales targets. The ideal candidate will possess strong leadership and organizational skills, a deep understanding of retail operations, and the ability to foster a positive store environment.
Skills
Key Responsibilities:
1. Store Operations & Housekeeping:
- Ensure the store is maintained in accordance with company housekeeping and visual merchandising standards.
- Supervise the daily opening and closing procedures, including cash handling, register balancing, and deposits.
- Maintain high standards of store cleanliness, organization, and presentation.
- Monitor store supplies and place orders when necessary.
2. Customer Service:
- Ensure exceptional customer service is delivered at all times.
- Handle customer complaints, inquiries, and feedback professionally and promptly.
- Provide accurate and current product information and care instructions to customers.
- Oversee customer orders and assist in locating desired items from other branches.
3. Sales & Profitability:
- Achieve and exceed monthly sales targets and KPIs.
- Analyze sales reports to identify trends and make strategic decisions.
- Implement sales strategies to improve store performance.
- Drive customer data collection and actively grow the customer database.
4. Inventory & Merchandising:
- Oversee inventory management including stock counts, inter-branch transfers, and stock replenishment.
- Ensure merchandise is properly priced, tagged, and displayed according to company guidelines.
- Collaborate with the Visual Merchandiser to implement seasonal and promotional displays.
- Ensure proper handling and presentation of footwear products.
5. Team Management & Development:
- Lead, train, and motivate the store team to perform to the best of their ability.
- Assign duties, manage schedules, and track attendance.
- Conduct regular performance evaluations and provide coaching.
- Maintain team morale and recognize outstanding performance.
- Foster a collaborative and respectful team environment.
6. Policy Compliance & Security:
- Ensure compliance with company policies, procedures, and standards.
- Monitor adherence to safety, health, and security regulations.
- Implement and enforce procedures to minimize internal and external theft.
- Report and address any unsafe or non-compliant behaviors.
7. Reporting & Communication:
- Prepare sales, inventory, and employee performance reports.
- Maintain clear communication with the Operations and Brand Managers.
- Conduct regular team meetings to address store updates and concerns.
8. Strategic Planning & Leadership:
- Collaborate with senior management on business development plans.
- Contribute to market analysis and competitor benchmarking.
- Develop future leaders within the store for succession planning.
Requirements:
- Proven 4-5 years’ experience as a Store Manager or Assistant Manager, with minimum 2 years’ experience as a supervisor in a retail environment (footwear experience preferred).
- Strong leadership and interpersonal skills.
- Excellent communication and problem-solving abilities.
- Sound knowledge of retail operations and customer service standards.
- Proficiency in using POS systems and Microsoft Office Suite.
Education:
- Diploma or Bachelor’s degree in Business Administration, Retail Management, or related field preferred.
