المهارات
Key Responsibilities:
1. Store Operations & Housekeeping:
- Ensure the store is maintained in accordance with company housekeeping and visual merchandising standards.
- Supervise the daily opening and closing procedures, including cash handling, register balancing, and deposits.
- Maintain high standards of store cleanliness, organization, and presentation.
- Monitor store supplies and place orders when necessary.
2. Customer Service:
- Ensure exceptional customer service is delivered at all times.
- Handle customer complaints, inquiries, and feedback professionally and promptly.
- Provide accurate and current product information and care instructions to customers.
- Oversee customer orders and assist in locating desired items from other branches.
3. Sales & Profitability:
- Achieve and exceed monthly sales targets and KPIs.
- Analyze sales reports to identify trends and make strategic decisions.
- Implement sales strategies to improve store performance.
- Drive customer data collection and actively grow the customer database.
4. Inventory & Merchandising:
- Oversee inventory management including stock counts, inter-branch transfers, and stock replenishment.
- Ensure merchandise is properly priced, tagged, and displayed according to company guidelines.
- Collaborate with the Visual Merchandiser to implement seasonal and promotional displays.
- Ensure proper handling and presentation of footwear products.
5. Team Management & Development:
- Lead, train, and motivate the store team to perform to the best of their ability.
- Assign duties, manage schedules, and track attendance.
- Conduct regular performance evaluations and provide coaching.
- Maintain team morale and recognize outstanding performance.
- Foster a collaborative and respectful team environment.
6. Policy Compliance & Security:
- Ensure compliance with company policies, procedures, and standards.
- Monitor adherence to safety, health, and security regulations.
- Implement and enforce procedures to minimize internal and external theft.
- Report and address any unsafe or non-compliant behaviors.
7. Reporting & Communication:
- Prepare sales, inventory, and employee performance reports.
- Maintain clear communication with the Operations and Brand Managers.
- Conduct regular team meetings to address store updates and concerns.
8. Strategic Planning & Leadership:
- Collaborate with senior management on business development plans.
- Contribute to market analysis and competitor benchmarking.
- Develop future leaders within the store for succession planning.
Requirements:
- Proven 4-5 years’ experience as a Store Manager or Assistant Manager, with minimum 2 years’ experience as a supervisor in a retail environment (footwear experience preferred).
- Strong leadership and interpersonal skills.
- Excellent communication and problem-solving abilities.
- Sound knowledge of retail operations and customer service standards.
- Proficiency in using POS systems and Microsoft Office Suite.
Education:
- Diploma or Bachelor’s degree in Business Administration, Retail Management, or related field preferred.
