Job Purpose

-The Sales Associate, is responsible for delivering best in class client service, achieving individual sales goals, building lasting client relationships through mastery of product knowledge and selling, as well as understanding Boutique operating processesز

Tasks and Responsibilities

-Achieve and exceed individual Sales Goals and Key Performance Indicators (KPI) including, Individual Sales Volume, Units per Transaction (UPT) & Average Transactional Value (ATV)

-Maintain a strong drive for results and a positive, team first attitude always.

Client Development

-Ensure a welcoming client focused environment, which includes offering best in class service, in person, over the phone and through electronic communication

-Demonstrate strong product expertise, engage clients through the details and stories of our products

-Problem solves in partnership with leadership team to ensure that each client issue is properly resolved to the benefit of the business.

Boutique Operations

-Support floor moves, merchandising, visual merchandising, and housekeeping as needed

-Help locate merchandise at other Boutiques for clients, accurately process charge-send sales per Company guidelines

-Responsible for individual stock assignments, including organizing stock on floor and in the heart of the house

-Participate in all inventory and cycle counts and protect the assets of the Boutique through

understanding and complying with operating procedures

-Assist in packing or wrapping customers’ merchandise, when necessary.