Job description
Job Title:
Sales Assistant.
Position Summary:
The Sales Assistant plays a crucial role in delivering exceptional customer service and ensuring the smooth daily operations of the store. This position is responsible for maintaining product presentation, assisting customers, supporting sales, and managing stock and cash transactions.
Key Responsibilities:
Product Display and Merchandising:
- Ensure all stock is properly laid out and displayed according to brand standards (e.g., product placement, signage, sizing from smallest to largest, neatness).
- Ensure all products are price-tagged and bar-coded before display.
- Maintain visual merchandising standards to enhance customer experience and boost sales.
Stock Management:
- Accurately record and manage stock administration including stock counts, inter-branch transfers, dispatch, and delivery.
- Monitor stock levels and report discrepancies or low stock to the supervisor.
Customer Service:
- Greet all customers promptly and courteously, identify their needs, and provide knowledgeable assistance.
- Provide accurate and current information about the products.
- Promote loyalty programs and increase the customer database by adding new customers to the POS system.
- Understand and clearly communicate the exchange and return policy.
Sales and Targets:
- Work toward achieving daily and monthly sales targets.
- Inform customers of ongoing promotions and upsell when appropriate.
- Prepare and maintain sales reports and related documentation as needed.
Cashiering Duties:
- Operate the cash register with accuracy and efficiency.
- Handle cash, credit card payments, and customer refunds responsibly.
- Open and close cash registers, including counting money, separating slips, balancing drawers, and making deposits.
Store Maintenance and Housekeeping:
- Maintain the highest standards of cleanliness and organization throughout the store.
- Ensure store shelves, counters, and display areas are clean and well-maintained.
- Assist in cleaning the floor, store windows, and other areas as needed.
Security and Compliance:
- Maintain vigilance and awareness of store security to prevent theft and loss.
- Report any suspicious behavior or security concerns to management immediately.
Other Responsibilities:
- Assist customers with product care instructions.
- Place special customer orders or coordinate with other branches to locate desired items.
- Ensure professional grooming and appearance at all times.
