Job Purpose

To support and enhance organizational effectiveness by participating in job design and structure, performance management, and talent development initiatives. This role also supports HR operations by contributing to employee engagement, streamlining processes through automation, analysing HR data, and assisting across core HR functions and projects to support a productive and positive company culture.

Key Roles and Responsibilities

Policies and Procedures

• Implement the HR department’s set policies and procedures and comply with the company’s other policies.

HR Generalist Responsibilities

Organization Structure and Job Design

• Update organizational charts (organigrams) for departments across the company.
• Conduct job analysis and develop job descriptions for new roles within the company.
• Review and revise existing job descriptions in alignment with company policy.

Performance Management

• Support the annual performance management cycle, from planning, execution, and closure.
• Deliver training and provide guidance to staff on performance management systems, tools, and best practices.
• Conduct thorough reviews and audits of performance appraisals to ensure accuracy and completeness; identify key observations and recommend appropriate follow-up actions, such as performance improvement plans.
• Collaborate with managers to define, refine, and update Key Performance Indicators (KPIs) aligned with strategic goals.
• Interpret and analyze performance data to identify trends, gaps, and opportunities for growth and development.
• Collaborate with managers to design and implement performance improvement plans that address individual and/or team challenges.

Talent Development

• Support the Training Needs Analysis (TNA) exercise to identify skill gaps and recommend training solutions.
• Research, evaluate, and recommend high-quality training providers.
• Organize internal and external training programs, including logistics and vendor coordination.
• Evaluate training effectiveness through feedback and performance outcomes.
• Collaborate with managers to develop individual and/or team development plans.
• Contribute to talent initiatives including succession planning, promotion assessments, high-potential identification, and mentorship programs.
• Maintain training records, reports and talent development dashboard.
• Coordinate and support student and graduate training programs, to ensure meaningful learning experiences.

Other Responsibilities

• Contribute to initiatives aimed at strengthening employee engagement and fostering a positive company culture.
• Gather, analyze, and present HR data to inform decision-making.
• Assist in the automation and digitization of HR processes to improve efficiency, streamline workflow, and enhance overall productivity.
• Support the development, implementation, and communication of HR policies and procedures.
• Participate in cross-functional HR projects and initiatives.
• Provide support across key HR functions including talent acquisition, onboarding, compensation and benefits, employee relations, and offboarding.
• Perform other HR-related duties as assigned by the HR Manager.