Job description
Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : AWS CloudFormation
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As a Technology Support Engineer, your typical day involves resolving incidents and problems across various business system components to ensure operational stability. You will create and implement Requests for Change, updating knowledge base articles to facilitate effective troubleshooting. Collaboration with vendors and service management teams will be essential for issue analysis and resolution, contributing to a seamless operational environment.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in the development and implementation of operational procedures to enhance service delivery.
- Engage in continuous learning to stay updated with industry best practices and emerging technologies.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in AWS CloudFormation.
- Strong understanding of infrastructure as code principles.
- Experience with automation tools and scripting languages.
- Familiarity with cloud service models and deployment strategies.
- Knowledge of monitoring and logging tools to ensure system performance.
Additional Information:
- The candidate should have minimum 3 years of experience in AWS CloudFormation.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
This job post has been translated by AI and may contain minor differences or errors.
