Technical support Engineer - NSP

As a Technical Support Engineer – NSP, NI Services develops and supports the NI (IP, Optics, FN) portfolio to drive revenue growth, improve customer satisfaction, optimize resources, and provide guidance to NI RBCs. The Network Services Platform (NSP) is a distributed system that manages multi-vendor physical and virtual networks across multiple domains. Network Automation delivers advanced automation solutions that help customers meet operational goals as networks become more complex with virtualization and SDN.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world. 

Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia. 

• Troubleshoot issues by accessing remote sites, analyzing logs and traces, and coordinating testing and issue replication.

  
  

• Work during customer maintenance windows when required.

  
  

• Debug complex installations and resolve advanced product issues using both standard procedures and creative solutions.

  
  

• Collaborate closely with R&D, Solution Teams, Product Business Units, and customers to address technical problems and share expertise.

  
  

• Lead and resolve complex technical situations such as upgrades, audits, expansions, multi-vendor issues, and acceptance testing.

  
  

• Ensure timely SLA compliance, maintain accurate trouble-ticket updates, and lead RCA creation for escalated cases.

  
  

• Mentor junior staff, create knowledge articles, and support early-phase product activities while providing high-level technical guidance.

  
  

You have:

• Bachelor’s Degree with 8 to 10 Years of Experience in troubleshooting products of EMS/NMS. 

  
  

• Post-sales technical support for EMS/NMS products with strong troubleshooting skills across software, network, Linux, and virtualized environments (KVM, ESXi).

  
  

• Experience with Docker, Kubernetes, and services like Kafka, Zookeeper, Tomcat, and Neo4j.

  
  

• Knowledge of key networking and management protocols (TCP/IP, NETCONF, YANG, gNMI, SNMP, REST/RESTCONF) and SDN/NFV concepts.

  
  

• Skilled in lab issue replication, Java/JVM diagnostics, and databases such as Vertica and PostgreSQL.

  
  

It would be nice if you also had:

• Skilled in lab issue replication, Java/JVM diagnostics, and databases such as Vertica and PostgreSQL.

  
  

• Familiarity with scripting languages (Shell, Python, Perl) and automation tools like Ansible.

  
  

• Basic knowledge of IP/MPLS and routing protocols such as BGP and OSPF.

  
  

• Understanding of OpenStack and cloud technologies.