General Information
Req #
WD00097267
Career area:
Hardware Engineering
Country/Region:
India
State:
Karnataka
City:
BANGALORE
Date:
Monday, April 6, 2026
Working time:
Full-time
Additional Locations: * India - Karnātaka - Bangalore
* India - Karnātaka - BANGALORE
Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.
Description and Requirements
Role Overview
We are hiring a Technical Solution Lead – ServiceNow GenAI to drive the design, development, and deployment of AI-powered solutions on the ServiceNow platform.
This role is accountable for owning AI use cases end-to-end, from identifying opportunities to delivering production-ready solutions. The individual will work closely with Offering Managers, Architects, and business stakeholders to translate real problems into scalable AI-driven workflows.
Key Responsibilities
AI Use Case Ownership
- Identify, evaluate, and prioritize high-impact AI use cases across ITSM and CSM
- Define business value, feasibility, and data readiness
- Drive execution from PoC → Pilot → Production rollout
ServiceNow GenAI Solution Design
- Design and implement solutions using:
- Now Assist
- Predictive Intelligence
- Virtual Agent
- Flow Designer and IntegrationHub
- Build AI-powered workflows aligned with ServiceNow best practices
- Ensure scalability, performance, and maintainability of solutions
Hands-on Development & Prototyping
- Actively contribute to configuration, scripting, and debugging
- Develop rapid prototypes to validate AI use cases
- Guide development teams on implementation patterns and best practices
- Review prompts, workflows, and AI outputs for optimization
Integration & AI Ecosystem
- Integrate ServiceNow with external AI/LLM platforms (e.g., Azure OpenAI)
- Design and implement REST API-based integrations and orchestration
- Enable data grounding and context-aware AI responses
AI Governance & Risk Management
- Implement safeguards for AI risks such as hallucination, bias, and data privacy
- Design human-in-the-loop workflows where required
- Ensure auditability and traceability of AI-driven decisions
Stakeholder & Offering Collaboration
- Work closely with Offering teams to shape AI roadmap and use case pipeline
- Conduct workshops, demos, and stakeholder discussions
- Translate business needs into technical AI solutions
Required Skills & Experience
Experience
- 6–10 years of overall experience in IT
- Minimum 3+ years of hands-on experience in ServiceNow development/architecture
- Proven experience in at least 1–2 AI/GenAI implementations (beyond theoretical or PoC-only exposure)
ServiceNow Expertise
- Strong experience in ITSM / CSM workflows
- Deep knowledge of:
- Scripting (Business Rules, Script Includes, Client Scripts)
- Flow Designer and IntegrationHub
- REST/SOAP integrations
- Experience in Technical Lead or Solution Architect role
AI & GenAI Capabilities
- Hands-on experience with:
- Now Assist
- Predictive Intelligence
- Virtual Agent
- Strong understanding of:
- Prompt engineering and optimization
- AI use case identification
- Data readiness and grounding techniques
Technical Skills
- JavaScript (ServiceNow scripting)
- API integrations and orchestration
- Understanding of AI architecture and cloud-based AI services
Communication & Leadership
- Strong stakeholder management skills
- Ability to translate technical solutions into business impact
- Experience working with cross-functional teams
Preferred Qualifications
- ServiceNow certifications (CSA, CIS, CAD)
- Experience in enterprise-scale implementations
- Exposure to AI transformation programs
Additional Locations: * India - Karnātaka - Bangalore
* India - Karnātaka - BANGALORE
* India
* India - Karnātaka
* India - Karnātaka - Bangalore , * India - Karnātaka - BANGALORE
NOTICE FOR PUBLICAt Lenovo, we follow strict policies and legal compliance for our recruitment process, which includes role alignment, employment terms discussion, final selection and offer approval, and recording transactions in our internal system. Interviews may be conducted via audio, video, or in-person depending on the role, and you will always meet with an official Lenovo representative.
Please beware of fraudulent recruiters posing as Lenovo representatives. They may request cash deposits or personal information. Always apply through official Lenovo channels and never share sensitive information. Lenovo does not solicit money or sensitive information from applicants and will not request payments for training or equipment.
Kindly verify job offers through the official Lenovo careers page or contact IndiaTA@lenovo.com. Stay informed and cautious to protect yourself from recruitment fraud. Report any suspicious activity to local authorities.
