Service Delivery Manager

General Information

Req #
WD00098526

Career area:
Information Technology

Country/Region:
India

State:
Haryana

City:
Gurgaon

Date:
Friday, May 1, 2026

Working time:
Full-time

Additional Locations:  * India - Haryāna - Gurgaon
* India - Haryāna - Gurgaon





Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers. 
Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.





Description and Requirements

The position is within Lenovo’s Services organization reporting to Head Field Service Delivery. This person manages the field service delivery operations for North India region and Sales Partners& customer engagement for services support of Lenovo PCSD ( personal computing & smart devices )
Along with the metrics production, this professional will assist with the successful execution of tactical and strategic activities associated with business & align services in each market based on company objective.
 

Key KPIs :
• Field Service Delivery day to day operations drive with the authorized service partners (ASP) in the region

• Delivery the results for End to end cycle time (ECT) for the Open work orders, CX matrix in terms of Top3 Box ( T3B), Repeat repairs, Parts consumption, Part return rate (RMA), Hygiene parameters implementation at service centers,  Key ASP programs etc. as per the India targets

Regular engagement with consumer & SMB segment sales team and sales partners to ensure meeting the PSAT survey defined goals and continuous improvement on these goals of PSAT.
 

Additional Locations:  * India - Haryāna - Gurgaon
* India - Haryāna - Gurgaon


* India

* India - Haryāna

* India - Haryāna - Gurgaon , * India - Haryāna - Gurgaon

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