Technical Account Manager

We are looking for a highly motivated On-site Technical Account Manager (TAM) with strong organizational skills and experience building business analytics solutions to join our growing team. As an On-site TAM, you will serve as a trusted advisor and technical point of contact for our strategic customers, ensuring they maximize the value of our products and services.
You’ll bridge the gap between our technical teams and clients, helping solve problems with data, drive business insights, and ensure long-term customer success through proactive engagement.

Key Responsibilities

• Act as the primary technical liaison for assigned enterprise clients, ensuring smooth onboarding, integration, and ongoing use of our platform.
• Develop a deep understanding of client business objectives and align technical solutions to meet those goals.
• Work with Solution Architects to design new business analytics solutions and optimize existing processes.
• Analyze product and usage data to identify trends, deliver insights, and proactively suggest improvements or opportunities to clients.
• Manage multiple client projects and requests simultaneously, ensuring timely and accurate delivery.
• Collaborate cross-functionally with Engineering, Product, Sales, and Support teams to advocate for customer needs and resolve complex technical issues.
• Create and maintain detailed documentation, playbooks, and reports to support client health and operational excellence.
• Lead regular account reviews and with key stakeholders to demonstrate value and drive customer retention and growth.

Qualifications (Required)

• 3+ years in a Technical Account Manager, Customer Success Engineer, Business Analyst, or similar client-facing technical role.
• Experience with Oracle ERP (data modeling, data querying)
• Experience with business intelligence tools (e.g., Incorta, Looker, Tableau, Power BI, etc.).
• Exceptional organizational and project management skills — capable of juggling multiple priorities in a fast-paced environment.
• Strong analytical skills and a data-driven mindset.
• Excellent communication skills with the ability to discuss technical concepts with both technical and  non-technical audiences.
• Demonstrated success in building strong client relationships and driving customer satisfaction.

Qualifications (Preferred)

• Experience with Incorta is preferred but not required
• Familiarity with cloud platforms (GCP, Azure, or AWS) and APIs.
• Experience working with SaaS platforms or enterprise software.
• Technical background in computer science, data science, or a related field.
• Familiarity using Agentic solutions to solve business problems