System Administrator Associate

Position: System Administrator Associate Location: Goregaon, Mumbai About LRN: LRN is the world’s leading dedicated ethics and compliance SaaS company, helping more than 30 million people every year navigate complex regional and global regulatory environments and build ethical, responsible cultures.
With over 3,000 clients across the US, EMEA, APAC, and Latin America—including some of the world’s most respected and successful brands—we’re proud to be the long-term partner trusted to reduce organizational risk and drive principled performance.
Named one of Inc Magazine’s 5000 Fastest-Growing Companies, LRN is redefining how organizations turn values into action.
Our state-of-the-art platform combines intuitive design, mobile accessibility, robust analytics, and industry benchmarking—enabling organizations to create, manage, deliver, and audit ethics and compliance programs with confidence.
Backed by a unique blend of technology, education, and expert advisement, LRN helps companies turn their values into real-world behaviors and leadership practices that deliver lasting competitive advantage.
About the role: The System Administrator Associate will provide hands-on technical support to employees and help maintain the reliability of LRN’s internal IT systems.
The role includes assisting with hardware setup, software installation, network connectivity, and troubleshooting issues across Windows and macOS environments.
  This is a fully on-site position at our Mumbai office.
It is best suited for someone early in their IT career who enjoys solving problems, working directly with people, and learning from an experienced IT team Excellent medical benefits, including family plan Paid Time Off (PTO) plus India public holidays  Competitive salary Combined Onsite and Remote Work LRN is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
What you'll do: Act as the first point of contact for internal IT support via phone, email, and chat  Install, configure, and maintain laptops, desktops, peripherals, and mobile devices  Troubleshoot hardware, software, and connectivity issues, escalating when necessary  Track and resolve Help Desk tickets within agreed service levels  Support office IT operations, including conference room and A/V setup  Perform regular maintenance, software updates, and system patching  Collaborate with vendors and service providers to resolve issues  Maintain accurate documentation of assets, incidents, and standard procedures What we're looking for: 1 -2 years of IT support experience, preferably in a corporate environment  Basic understanding of computer hardware, operating systems, and networking fundamentals  Familiarity with troubleshooting Windows and macOS systems  Working knowledge of Microsoft 365, Active Directory, and remote support tools preferred  Excellent problem-solving and communication skills  Strong attention to detail and customer-focused approach  Technically skilled in Microsoft 365 | Exchange | Okta | Intune | Active Directory | Mimecast | CrowdStrike .