Job description
Skill required: Fulfill - Service Fulfillment
Designation: Supply Chain Operations Associate
Qualifications:Under Gradudate
Years of Experience:0 to 1 year
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? In our Service Supply Chain offering, we leverage a combination of proprietary technology and client systems to develop, execute, and deliver BPaaS (business process as a service) or Managed Service solutions across the service lifecycle: Plan, Deliver, and Recover. In this role, you will partner with business development and act as a Business Subject Matter Expert (SME) to help build resilient solutions that will enhance our clients supply chains and customer experience. The Logistics Service Representative plays a key role in delivering an outstanding customer experience while supporting end-to-end logistics operations. In this position, you will serve as a trusted point of contact for customers on behalf of Accenture’s clients, providing professional, timely, and solution-oriented communication across phone and email channels. You will help keep operations running smoothly by accurately maintaining company systems and databases, resolving customer needs with care and efficiency, and supporting quality standards and program requirements. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys working with advanced logistics tools and systems, and is motivated to make a meaningful impact through exceptional service.
What are we looking for? • 0-12+ months previous customer service experience • Undergraduate / Bachelor’s degree • Fluency in English is required • Attention to detail and accuracy • Strong communication and interpersonal skills • Results-driver with action orientation
Roles and Responsibilities: • Advise customers on behalf of Accenture’s clients • Interact with customers via various methods of communication • Utilize client’s third parties to provide the entitled service • Follow detailed instructions as outlined in company documents • For service level agreement in jeopardy, follow established escalation rules • Resolve customer complaints and escalations • Update applicable program database(s) accurately • Appropriately handle challenging and unique customer situations in accordance with Accenture policies • Identify and escalate data or program specific issues to appropriate level of management • May be responsible for multiple programs and working cross-functionally through programs • Please note that this role may require you to work in flexible shifts
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