Job description
Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Workday Studio
Good to have skills : Workday Cloud Connect for Third Party Payroll
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting processes. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of issues to support business continuity and operational efficiency.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in monitoring system performance and identifying potential areas for improvement.
- Support junior team members by sharing knowledge and providing guidance on technical issues.
- Participate in the development and refinement of operational procedures to enhance service delivery.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Workday Studio.
- Good To Have Skills: Experience with Workday Cloud Connect for Third Party Payroll.
- Strong problem-solving abilities related to integration and system support.
- Experience in managing and implementing Requests for Change within IT environments.
- Ability to collaborate effectively with vendors and cross-functional teams.
- Familiarity with maintaining and updating technical documentation and knowledge bases.
Additional Information:
- The candidate should have minimum 3 years of experience in Workday Studio.
- This position is based at our Chennai office.
- A 15 years full time education is required.
This job post has been translated by AI and may contain minor differences or errors.
