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Sr Tech Supp Specialist

Yesterday 2026/09/12
Other Business Support Services
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Job description


Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.
Responsibilities:

Core Responsibilities: (Include but not limited to)


  • Handle internal and external level customer related issues and concerns 
  • Point of escalation for Technical Support Specialist 
  • Develop FAQs, Technical Documentation, How-to Videos, and other technical self-help tools
  • Record all customer interactions into a CRM (Customer Relationship Management) Database 
  • Ensure the safeguarding and efficient use of the Honeywell furnished materials and equipment
  • Actively participate in departmental activities and initiatives
  • Support the development of internal documentation
  • Comprehend and understand technical documents, quick start guides, and special application documentation
  • Maintain acceptable call and case evaluation requirement
  • Maintain acceptable VOC KPI requirements

Qualifications:

Qualifications:


  • Bachelor’s degree in engineering i,e, Electronics / Electrical/ Mechanical/ Computer Science.
  • Min 3 years of relevant experience in configurations of FIRE/ PAVA / SECURITY/ BMS Products in the field.
  • Must have installed and programmed relevant products in at least 3 projects.
  • Excellent communication skills (oral and written)
  • Excellent interpersonal, organizational, and time management skills
  • Ability to type at least 35 words per minute
  • Previous experience with troubleshooting software or hardware
  • Strong knowledge of Microsoft Operating Systems
  • Strong knowledge of Microsoft Office
  • Knowledge and experience with SQL 
  • Basic understanding of electronics concepts
  • Experience with LAN/WAN network technologies
  • A+ and/or Network+ certification
This job post has been translated by AI and may contain minor differences or errors.
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