Sr Tech Supp Specialist

Core Responsibilities: (Include but not limited to)

• Handle internal and external level customer related issues and concerns 
• Point of escalation for Technical Support Specialist 
• Develop FAQs, Technical Documentation, How-to Videos, and other technical self-help tools
• Record all customer interactions into a CRM (Customer Relationship Management) Database 
• Ensure the safeguarding and efficient use of the Honeywell furnished materials and equipment
• Actively participate in departmental activities and initiatives
• Support the development of internal documentation
• Comprehend and understand technical documents, quick start guides, and special application documentation
• Maintain acceptable call and case evaluation requirement
• Maintain acceptable VOC KPI requirements

Qualifications:

• Bachelor’s degree in engineering i,e, Electronics / Electrical/ Mechanical/ Computer Science.
• Min 3 years of relevant experience in configurations of FIRE/ PAVA / SECURITY/ BMS Products in the field.
• Must have installed and programmed relevant products in at least 3 projects.
• Excellent communication skills (oral and written)
• Excellent interpersonal, organizational, and time management skills
• Ability to type at least 35 words per minute
• Previous experience with troubleshooting software or hardware
• Strong knowledge of Microsoft Operating Systems
• Strong knowledge of Microsoft Office
• Knowledge and experience with SQL 
• Basic understanding of electronics concepts
• Experience with LAN/WAN network technologies
• A+ and/or Network+ certification