Senior Support Analyst, MOBO IT, Information Technology

Key Areas of Responsibilities

• End to end delivery of software changes, from requirement inception to production rollout.
• Rotation to perform production support tasks, including but not limited to listed below.
• Monitoring production environment and act on production incidents
• Work on Service Request Fulfillment, Incident Management, Problem Management and Change Management.
• Manage weekend events like software releases, BCP testing, exchange rehearsal etc.
• Status reporting on Health Checks, Changes, Incidents, Capacity and Performance.
• Documentation of Application Knowledgebase, Process.
• Make monitoring tool changes aligned with changing requirements or gaps observed/reported.
• Proactively highlight risk any observed and suggest ways to mitigate impact.
• Suggest new ideas for Automation and be able to implement automation ideas.

Requirements

• Computer Science or equivalent degree
• 5 to 9 years Support experience in an Investment Banking or Financial Domain [Must Have]
• Be proficient in atleast one of these common programming languages: Java, C#, C++, Typescript, Python, Shell scripting, PowerShell [Must Have]
• Strongin SQL, Linux, Scripting using Bash / Ksh.[Must Have]
• Familiarwith DevOps stacks like Git, Bamboo, Jenkins, Docker, Kubernetes.
• Strong understanding in entire software lifecycle, from development to production support
• 5+ years of experience in managing multiple applications which include in-house developed or vendor based applications.
• Strong problem-solving and analytical skills.
• Strong desire to learn new technologies and equities trading workflow.
• Open-minded to adopt and propose best practice.

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