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About Atos Group
Atos Group is a global leader in digital transformation with c. 63,000 employees and annual revenue of c. €8 billion, operating in 61 countries under two brands — Atos for services and Eviden for products. European number one in cybersecurity, cloud and high performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE is listed on Euronext Paris.
The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.
Role: ServiceNow SME
Location: Mumbai / Bangalore / Chennai
Role and Responsibilities:
• Evaluates new features in the platform with ServiceNow releases and the suitability/applicability in the current environment.
• Lead all upgrade projects to ensure minimal impact to existing operations while enabling new features.
• Defines coding standards for the platform and integrations best practices, as required.
• Reviews all changes to the platform at a design level initially and then at the code level as part of the Change control process to ensure standards have been followed for development and any adverse impact for production move is avoided.
• Very good documentation skills
Required Skills and Experience
• Provides expertise, management, leadership, and oversight for architecture, design, and implementation of ServiceNow solutions including new applications, modules, integrations etc.
• 4+ years of experience with ServiceNow. Set standards for the ServiceNow instance governance related to best practices for defining configurations vs customizations, update set migration, cloning of environments, management of groups/users and data management.
• 8+ years of experience developing and implementing ITSM/ITIL processes and solutions from ServiceNow.
• 10+ years of professional services/consulting experience
• 4+ years of experience documenting tool requirements from ‘To-Be’ processes and assisting the IT organization in comparing various Vendor’s tool products 5. Excellent interpersonal skills combined with practice establishing and maintaining credibility as a ServiceNow expert
• ITIL v3 or v4 Foundation Certificate
Our Offering:
• Global cutting-edge IT projects that shape the future of digital and have a positive impact on environment.
• Wellbeing programs & work-life balance - integration and passion sharing events.
• Attractive Salary and Company Initiative Benefits
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