At Elanco (NYSE: ELAN) – it all starts with animals!
As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People.
At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.
Making animals’ lives better makes life better – join our team today!
Your Role: ServiceNow Technical LeadThis pivotal role involves leading the design, development, and implementation of complex solutions within the ServiceNow platform, driving the evolution of our IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM) and HR Service Delivery (HRSD) capabilities and optimizing business processes. The Senior Developer will serve as a subject matter expert, providing technical leadership, architectural guidance, and lead a team of ServiceNow developers, while ensuring adherence to best practices and strategic objectives.
Your Responsibilities:- Lead the design, development, configuration, and customization of advanced ServiceNow applications and modules, including ITSM, ITOM, ITAM, HRSD, and custom applications, ensuring scalability and performance.
- Support the ServiceNow Architect in decision-making, supporting the implementation of complex integrations between ServiceNow and critical enterprise systems, leveraging various integration methods (e.g., REST, MID Server, IntegrationHub).
- Develop and optimize client-side and server-side scripts (e.g., Business Rules, Script Includes, UI Policies, Client Scripts, Workflows, Flow Designer) for robust and efficient solutions.
- Conduct advanced system testing, debugging, and performance tuning to ensure the highest quality and reliability of ServiceNow solutions.
- Drive all phases of the software development lifecycle (SDLC), from requirements gathering and architectural design to development, testing, deployment, and post-implementation support.
- Provide technical leadership, mentorship, and guidance to the team of ServiceNow Developers, fostering a culture of continuous learning and excellence.
- Act as a subject matter expert for the ServiceNow platform, advising on best practices, new features, and strategic platform utilization.
- Contribute to the development of ServiceNow governance, standards, and architectural guidelines.
What You Need to Succeed (minimum qualifications:- Bachelor's degree in a related field.
- 7+ years of experience in IT Service Management Software Development
- Proven ability to manage team of Developers
- Strong understanding of ITIL principles
- Demonstrated ability to communicate technical concepts clearly to both technical and non-technical audiences.
- Excellent analytical and problem-solving skills.
- Comfortable with Shifts
What will give you a competitive edge (preferred qualifications):- Experience implementing AI-powered support solutions.
- ITIL v4 Foundation certification or higher.
Additional Information:- Travel: 0%
- Location: India, Bangalore
Don’t meet every single requirement? Studies have shown underrecognized groups are less likely to apply to jobs unless they meet every single qualification. At Elanco we are dedicated to building a diverse and inclusive work environment. If you think you might be a good fit for a role but don't necessarily meet every requirement, we encourage you to apply. You may be the right candidate for this role or other roles!
Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status
